Shipping Methods: US Postal Service and FedEx.

Shipping Costs:

Standard 3-5 days: $3.99 for orders under $24.99

Standard 3-5 days: FREE shipping at $25+

Expedited: $15, ships next business day via FedEx 2-Day (details below)

Standard Domestic Shipping: Orders ship within 2-4 business days after your order is placed and ship via USPS with a 3-5 day transit time depending on your location from California. Please be aware that some products may have a longer handling time including custom items, but each product page will provide these details. Flat rate shipping of $3.99 within the U.S. (including Hawaii and Alaska). Free shipping starts at $25!

Domestic Expedited Shipping:  Expedited orders ship next business day after you place your order and ships via FedEx 2-Day (business days, excluding holidays). We can't ship expedited orders to military addresses or P.O. boxes. FISH ID rash guards and custom products are excluded from expedited shipping. Please note that the 2-day shipping process starts once the order leaves our warehouse, not from the date that the order is placed. For example, if you place your order on Monday, it ships Tuesday and arrives Thursday (2 business days).

Please reference the specific product page for processing and delivery estimates. Please note that some products are excluded from expedited shipping, but each product page will display these details as "NOT AVAILABLE FOR EXPEDITED".

If your order includes custom and products "not available for expedited", then your order will take longer to process. Please place 2 separate orders if you'd like your items sooner.

Orders always ship on time, so when there are delays they are due to weather delays from the carrier and/or other factors from the shipping carrier. We apologize for these delays, so please contact us and we’ll do our best to track the status of your order with the carrier and/or process a new shipment.

Shipping Methods: FedEx.

International Standard Shipping: Delivery time varies, but can range from 2-5+ days depending on customs in the receiving country.

Canada Standard: $30 USD flat rate

ASIA: Flat rate of $45 USD FOR ALL
HONG KONG SAR
JAPAN
KUWAIT
QATAR
SINGAPORE
SOUTH KOREA
TAIWAN
UAE

EUROPE: Flat rate of $45 USD FOR ALL

BELGIUM
DENMARK
FINLAND
FRANCE
GERMANY
ITALY
MONACO
NETHERLANDS
NORWAY
SPAIN
SWEDEN
SWITZERLAND
UK

Flat rate of $45 USD FOR THE FOLLOWING:
AUSTRALIA
NEW ZEALAND

All Other Countries: Currently unavailable, email us to get a custom shipping quote.

International orders returned as undeliverable because of a wrong address or an address that is not able to receive packages will incur re-stocking fees. Please ensure you provide a correct "ship to" address that is able to receive packages.

Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country and are responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.

Custom items are made to order in our San Diego, California factory.

• Snorkel and dog shirts are ready in 7 business days or less
• Non-snorkel custom products ready in 10 business days. Orders with 6+ items may have a longer lead time. We will email if the lead time is longer than 15 days.
• No Returns/Exchanges for any custom product.

Plangea, Inc. gladly accepts returns (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise for a refund (excludes any original shipping charges) within 60 days of original purchase date. Custom products are not eligible for returns/exchanges.

Please ship item(s) in its (their) original condition with a copy of the packing slip via a traceable method like UPS, FedEx, or USPS. Please be aware that the customer is responsible for return shipping charges. No RMA is needed.

If you no longer have the packing slip, simply include your order number, name and address on a piece of paper. Refunds are processed within 2-3 business days after we receive the item(s). You will receive an email confirmation once your refund has been processed.

SHIP TO:
PLANGEA RETURNS
2446 Cades Way
Vista, CA 92081

Original shipping charges, if any were charged, are non-refundable.

We apologize, but we don't offer pre-paid return labels.

RETURN ITEM(S): We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number in case item gets lost.

Exchanges: Use one of the methods above for returning the item(s). Exchanges ship for free.

SHIP TO:
PLANGEA RETURNS
2446 Cades Way
Vista, CA 92081

SHIP TO:
PLANGEA RETURNS
2446 Cades Way
Vista, CA 92081

Never for U.S.A. orders.

International orders returned as undeliverable because of a wrong address or an address that is not able to receive packages will incur re-stocking fees. Please ensure you provide a correct "ship to" address that is able to receive packages.

Never, simply make sure to return or exchange items within 60 days and make sure items are in their original condition.

Our U.S. returns and exchanges policy also applies to all international orders with some exceptions for exchanges. Orders must be returned via FedEx, UPS, or DHL only.

International exchanges: Due to international shipping costs, customers are responsible for return shipping charges and shipping charges to ship out exchanges.

Plangea, Inc. gladly accepts requests for exchanges (for merchandise directly purchased from us) of unworn, unwashed, undamaged, with hang tags attached, or defective merchandise within 60 days of original purchase date. Please ship item(s) in its (their) original condition with a copy of the packing slip and indicate what you would like to exchange for. If you no longer have the packing slip, simply include your order number, name and address on a piece of paper.

Please be aware that the customer is responsible for return shipping charges.

We recommend using a traceable carrier like USPS, FedEx or UPS and please keep a copy of your return tracking number.

Exchanges are processed within 2-3 business days after we receive the item(s) and exchanged item(s) ship free of charge. You will receive an email notification when your exchange has been processed and shipped.

If you ever receive a defective or wrong item, please get in contact with us at info@tugasunwear.com, fill out our contact form, or call us at (800) 482 - 8842 and we will gladly process a full refund or exchange at no cost to you.

We apologize, but we do not accept returns or exchanges for custom made items and custom printed items. If you have any questions or need fabric swatches before ordering, we will definitely facilitate the process to avoid any issues. Please contact us for more details.